Celebrate what you’re doing well
1. Our parking lots, lobbies, and worship center are at or less than 80% full.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
Focus on what needs immediate attention
1. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. Our volunteers are well-trained and regularly show up on time.