Celebrate what you’re doing well
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. We know the right volunteers are in the right places because guests frequently ask them for prayer.
3. We intentionally station volunteers where guests will potentially make decisions.
Focus on what needs immediate attention
1. Our parking lots, lobbies, and worship center are at or less than 80% full.
2. The noise level in our building feels exciting but not overpowering.
3. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.