Celebrate what you’re doing well
1. The noise level in our building feels exciting but not overpowering.
2. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
3. We intentionally station volunteers where guests will potentially make decisions.