Celebrate what you’re doing well
1. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
Focus on what needs immediate attention
1. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
2. Our volunteers invite their friends to join their team.
3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.