Celebrate what you’re doing well
1. The noise level in our building feels exciting but not overpowering.
2. People walk out of church feeling better than when they came in.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
Focus on what needs immediate attention
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. Our volunteers are well-trained and regularly show up on time.