Celebrate what you’re doing well
1. We offer clear next steps to our guests to make it easier for them to connect with our church.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
Focus on what needs immediate attention
1. Our volunteers invite their friends to join their team.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.