Celebrate what you’re doing well
1. We know the right volunteers are in the right places because guests frequently ask them for prayer.
2. We intentionally station volunteers where guests will potentially make decisions.
3. The noise level in our building feels exciting but not overpowering.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.