Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. The noise level in our building feels exciting but not overpowering.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
Focus on what needs immediate attention
1. People walk out of church feeling better than when they came in.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. We know the right volunteers are in the right places because guests frequently ask them for prayer.