Celebrate what you’re doing well
1. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
2. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
3. People interested in volunteering are clear about their next steps and follow through on joining a team.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
3. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.