Celebrate what you’re doing well
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. People walk out of church feeling better than when they came in.
Focus on what needs immediate attention
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. We offer clear next steps to our guests to make it easier for them to connect with our church.