Celebrate what you’re doing well
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. The noise level in our building feels exciting but not overpowering.
3. People walk out of church feeling better than when they came in.
Focus on what needs immediate attention
1. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.