Celebrate what you’re doing well
1. We know the right volunteers are in the right places because guests frequently ask them for prayer.
2. We intentionally station volunteers where guests will potentially make decisions.
3. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
Focus on what needs immediate attention
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. The noise level in our building feels exciting but not overpowering.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.