Celebrate what you’re doing well
1. We offer clear next steps to our guests to make it easier for them to connect with our church.
2. The noise level in our building feels exciting but not overpowering.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
Focus on what needs immediate attention
1. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. Our parking lots, lobbies, and worship center are at or less than 80% full.