Celebrate what you’re doing well
1. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
2. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
3. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
Focus on what needs immediate attention
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. We intentionally station volunteers where guests will potentially make decisions.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.