Celebrate what you’re doing well
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. Our parking lots, lobbies, and worship center are at or less than 80% full.
Focus on what needs immediate attention
1. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
2. Our volunteers invite their friends to join their team.
3. We know the right volunteers are in the right places because guests frequently ask them for prayer.