Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. People walk out of church feeling better than when they came in.
3. Our parking lots, lobbies, and worship center are at or less than 80% full.
Focus on what needs immediate attention
1. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
2. Our volunteers invite their friends to join their team.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.