Celebrate what you’re doing well
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. We offer clear next steps to our guests to make it easier for them to connect with our church.
3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.