Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.