Celebrate what you’re doing well
1. The noise level in our building feels exciting but not overpowering.
2. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
Focus on what needs immediate attention
1. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.