Celebrate what you’re doing well
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. We intentionally station volunteers where guests will potentially make decisions.
3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
Focus on what needs immediate attention
1. Our volunteers are well-trained and regularly show up on time.
2. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
3. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.