Celebrate what you’re doing well
1. The noise level in our building feels exciting but not overpowering.
2. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
Focus on what needs immediate attention
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
3. People interested in volunteering are clear about their next steps and follow through on joining a team.