Octavio Rivera-1685 – Guest Ready Church

Your church scored 45%

45%

Needs improvement

Meets expectations

Exceeds expectations

Here's how you scored on your 4 Ps:

Place

64%
People

55%
Processes

56%
Program

60%

#	Name	Place	People	Processes	Program	Avg (%)
1	Octavio Rivera	55	25	60	40	45
2	Carmen Santana	75	60	65	75	69
3	Jeanette Santaigo	65	65	55	60	61
4	James Milanese	75	70	55	75	69
5	Amanda Milanese	80	45	65	75	66
6	Rich Hazzard	70	60	55	65	63
7	Yvette Rivera	55	35	20	45	39
8	Ed Peterson	55	70	50	45	55
9	Janet Nunez	45	70	60	45	55
10	Adriel Nunez	65	60	70	70	66
11	Candace	65	50	60	60	59
	Church Average	64	55	56	60	59%

Detailed Report:

Celebrate what you’re doing well

1. People walk out of church feeling better than when they came in.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.

Focus on what needs immediate attention

1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. We know the right volunteers are in the right places because guests frequently ask them for prayer.

Review current areas of great alignment

Analyze potential areas for better alignment
- It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
  Octavio Rivera Absolutely true
  
  Carmen Santana Absolutely true
  
  Jeanette Santaigo Absolutely true
  
  James Milanese Absolutely true
  
  Amanda Milanese Absolutely true
  
  Rich Hazzard Absolutely true
  
  Yvette Rivera Unsure
  
  Ed Peterson Unsure
  
  Janet Nunez Absolutely true
  
  Adriel Nunez Absolutely true
  
  Candace Absolutely true
- We intentionally station volunteers where guests will potentially make decisions.
  Octavio Rivera Absolutely false
  
  Carmen Santana Absolutely true
  
  Jeanette Santaigo Unsure
  
  James Milanese Unsure
  
  Amanda Milanese Absolutely true
  
  Rich Hazzard Unsure
  
  Yvette Rivera Absolutely true
  
  Ed Peterson Absolutely false
  
  Janet Nunez Unsure
  
  Adriel Nunez Absolutely true
  
  Candace Absolutely true
- Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
  Octavio Rivera Absolutely false
  
  Carmen Santana Unsure
  
  Jeanette Santaigo Unsure
  
  James Milanese Unsure
  
  Amanda Milanese Unsure
  
  Rich Hazzard Absolutely false
  
  Yvette Rivera Absolutely false
  
  Ed Peterson Absolutely false
  
  Janet Nunez Absolutely false
  
  Adriel Nunez Unsure
  
  Candace Absolutely false
- The noise level in our building feels exciting but not overpowering.
  Octavio Rivera Unsure
  
  Carmen Santana Absolutely true
  
  Jeanette Santaigo Absolutely true
  
  James Milanese Absolutely true
  
  Amanda Milanese Absolutely true
  
  Rich Hazzard Absolutely true
  
  Yvette Rivera Unsure
  
  Ed Peterson Absolutely true
  
  Janet Nunez Absolutely true
  
  Adriel Nunez Absolutely true
  
  Candace Absolutely true
- Our parking lots, lobbies, and worship center are at or less than 80% full.
  Octavio Rivera Absolutely true
  
  Carmen Santana Absolutely true
  
  Jeanette Santaigo Absolutely true
  
  James Milanese Absolutely true
  
  Amanda Milanese Absolutely true
  
  Rich Hazzard Absolutely true
  
  Yvette Rivera Absolutely true
  
  Ed Peterson Absolutely true
  
  Janet Nunez Absolutely false
  
  Adriel Nunez Unsure
  
  Candace Absolutely true

Celebrate current areas of great alignment

Analyze potential areas for better alignment
- Our volunteers are well-trained and regularly show up on time.
  Octavio Rivera Absolutely false
  
  Carmen Santana Absolutely false
  
  Jeanette Santaigo Absolutely true
  
  James Milanese Absolutely true
  
  Amanda Milanese Unsure
  
  Rich Hazzard Unsure
  
  Yvette Rivera Absolutely false
  
  Ed Peterson Absolutely true
  
  Janet Nunez Absolutely true
  
  Adriel Nunez Absolutely false
  
  Candace Unsure
- Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
  Octavio Rivera Absolutely false
  
  Carmen Santana Absolutely true
  
  Jeanette Santaigo Unsure
  
  James Milanese Absolutely true
  
  Amanda Milanese Absolutely false
  
  Rich Hazzard Absolutely true
  
  Yvette Rivera Absolutely false
  
  Ed Peterson Absolutely true
  
  Janet Nunez Absolutely true
  
  Adriel Nunez Absolutely true
  
  Candace Unsure
- Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
  Octavio Rivera Unsure
  
  Carmen Santana Absolutely true
  
  Jeanette Santaigo Unsure
  
  James Milanese Absolutely true
  
  Amanda Milanese Unsure
  
  Rich Hazzard Absolutely true
  
  Yvette Rivera Unsure
  
  Ed Peterson Absolutely true
  
  Janet Nunez Absolutely true
  
  Adriel Nunez Unsure
  
  Candace Unsure
- Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
  Octavio Rivera Absolutely false
  
  Carmen Santana Absolutely true
  
  Jeanette Santaigo Absolutely true
  
  James Milanese Absolutely true
  
  Amanda Milanese Absolutely true
  
  Rich Hazzard Absolutely false
  
  Yvette Rivera Absolutely false
  
  Ed Peterson Absolutely true
  
  Janet Nunez Absolutely true
  
  Adriel Nunez Absolutely true
  
  Candace Unsure
- Our volunteers invite their friends to join their team.
  Octavio Rivera Absolutely false
  
  Carmen Santana Unsure
  
  Jeanette Santaigo Absolutely true
  
  James Milanese Unsure
  
  Amanda Milanese Absolutely false
  
  Rich Hazzard Absolutely true
  
  Yvette Rivera Unsure
  
  Ed Peterson Unsure
  
  Janet Nunez Unsure
  
  Adriel Nunez Absolutely true
  
  Candace Unsure

Celebrate current areas of great alignment

Analyze potential areas for better alignment
- Volunteers are always well-informed and never tell me, “I didn’t know.”
  Octavio Rivera Absolutely true
  
  Carmen Santana Absolutely true
  
  Jeanette Santaigo Unsure
  
  James Milanese Unsure
  
  Amanda Milanese Unsure
  
  Rich Hazzard Absolutely false
  
  Yvette Rivera Absolutely false
  
  Ed Peterson Unsure
  
  Janet Nunez Unsure
  
  Adriel Nunez Absolutely true
  
  Candace Absolutely true
- People interested in volunteering are clear about their next steps and follow through on joining a team.
  Octavio Rivera Absolutely true
  
  Carmen Santana Absolutely true
  
  Jeanette Santaigo Unsure
  
  James Milanese Absolutely true
  
  Amanda Milanese Absolutely true
  
  Rich Hazzard Unsure
  
  Yvette Rivera Unsure
  
  Ed Peterson Absolutely true
  
  Janet Nunez Absolutely true
  
  Adriel Nunez Absolutely true
  
  Candace Absolutely true
- Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
  Octavio Rivera Unsure
  
  Carmen Santana Unsure
  
  Jeanette Santaigo Unsure
  
  James Milanese Unsure
  
  Amanda Milanese Absolutely true
  
  Rich Hazzard Absolutely true
  
  Yvette Rivera Absolutely false
  
  Ed Peterson Absolutely false
  
  Janet Nunez Absolutely false
  
  Adriel Nunez Unsure
  
  Candace Absolutely false
- Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
  Octavio Rivera Unsure
  
  Carmen Santana Absolutely true
  
  Jeanette Santaigo Absolutely true
  
  James Milanese Absolutely false
  
  Amanda Milanese Unsure
  
  Rich Hazzard Absolutely true
  
  Yvette Rivera Absolutely false
  
  Ed Peterson Unsure
  
  Janet Nunez Absolutely true
  
  Adriel Nunez Absolutely true
  
  Candace Absolutely true
- Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
  Octavio Rivera Unsure
  
  Carmen Santana Absolutely false
  
  Jeanette Santaigo Unsure
  
  James Milanese Absolutely true
  
  Amanda Milanese Unsure
  
  Rich Hazzard Unsure
  
  Yvette Rivera Unsure
  
  Ed Peterson Absolutely true
  
  Janet Nunez Absolutely true
  
  Adriel Nunez Absolutely true
  
  Candace Unsure

Celebrate current areas of great alignment

Analyze potential areas for better alignment
- People walk out of church feeling better than when they came in.
  Octavio Rivera Unsure
  
  Carmen Santana Absolutely true
  
  Jeanette Santaigo Absolutely true
  
  James Milanese Absolutely true
  
  Amanda Milanese Absolutely true
  
  Rich Hazzard Absolutely true
  
  Yvette Rivera Absolutely true
  
  Ed Peterson Absolutely true
  
  Janet Nunez Unsure
  
  Adriel Nunez Absolutely true
  
  Candace Absolutely true
- We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
  Octavio Rivera Unsure
  
  Carmen Santana Absolutely true
  
  Jeanette Santaigo Unsure
  
  James Milanese Unsure
  
  Amanda Milanese Absolutely true
  
  Rich Hazzard Absolutely true
  
  Yvette Rivera Absolutely true
  
  Ed Peterson Absolutely false
  
  Janet Nunez Absolutely true
  
  Adriel Nunez Absolutely true
  
  Candace Absolutely true
- We understand our guests and their preferences – where they like to eat and what experiences they are used to.
  Octavio Rivera Absolutely false
  
  Carmen Santana Absolutely true
  
  Jeanette Santaigo Unsure
  
  James Milanese Unsure
  
  Amanda Milanese Unsure
  
  Rich Hazzard Unsure
  
  Yvette Rivera Absolutely false
  
  Ed Peterson Absolutely false
  
  Janet Nunez Unsure
  
  Adriel Nunez Unsure
  
  Candace Absolutely false
- We know the right volunteers are in the right places because guests frequently ask them for prayer.
  Octavio Rivera Absolutely false
  
  Carmen Santana Absolutely false
  
  Jeanette Santaigo Unsure
  
  James Milanese Absolutely true
  
  Amanda Milanese Unsure
  
  Rich Hazzard Unsure
  
  Yvette Rivera Absolutely false
  
  Ed Peterson Unsure
  
  Janet Nunez Absolutely false
  
  Adriel Nunez Unsure
  
  Candace Unsure
- We offer clear next steps to our guests to make it easier for them to connect with our church.
  Octavio Rivera Unsure
  
  Carmen Santana Absolutely true
  
  Jeanette Santaigo Absolutely true
  
  James Milanese Absolutely true
  
  Amanda Milanese Absolutely true
  
  Rich Hazzard Absolutely true
  
  Yvette Rivera Absolutely false
  
  Ed Peterson Unsure
  
  Janet Nunez Absolutely false
  
  Adriel Nunez Absolutely true
  
  Candace Absolutely true

Team Average Urgency Score

Participant Votes

Not urgent
Hardly urgent
Unsure
Slightly urgent
Absolutely urgent

Hurdles

Training, commitment, follow-up
Committment
Volunteers
Lack of volunteers, being too laid back, no enthusiasm
Lack of members.
Space, lack of volunteers and ongoing communication from leadership
Lack of workers
As of right now I think it’s partly because of mask mandates and the fact that people have to now register to come to church.

Enablers

So that guest and regulars can hear the Gospel unhindered!
To grow
So that we can do what we are called to do by God – to serve Him by serving others
Spread the good news of our Lord and Savior!
There is a large community around us and the are in need of the gospel. Making sure that our leadership/volunteers/ are ready to serve so important. We need to be ready to be the vessels God created us to be and be ready to pour into others. Wholeheartedly!
To serve more folks, and introduce them to Jesus.
So guests will return and invite others
It is our duty to make sure the congregation is safe and protected.
You don’t want to lose potential future members but above all you do not want to be the reason why that person did not come to the lord.

assessment scores

Your church meets the expecation

Needs improvement

Meets expectations

Exceeds expectations

Here's how you scored on your 4 Ps:

Detailed Report:

Get your team ready for Decision Day
after all team members have taken the test.

Your church meets the expecation

Needs improvement

Meets expectations

Exceeds expectations

Here's how you scored on your 4 Ps:

Detailed Report:

Get your team ready for Decision Day after all team members have taken the test.

Get your team ready for Decision Day
after all team members have taken the test.