Celebrate what you’re doing well
1. We offer clear next steps to our guests to make it easier for them to connect with our church.
2. We intentionally station volunteers where guests will potentially make decisions.
3. The noise level in our building feels exciting but not overpowering.
Focus on what needs immediate attention
1. Volunteers are always well-informed and never tell me, “I didn’t know.”
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.