Celebrate what you’re doing well
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. We offer clear next steps to our guests to make it easier for them to connect with our church.
Focus on what needs immediate attention
1. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
2. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
3. People interested in volunteering are clear about their next steps and follow through on joining a team.