Celebrate what you’re doing well
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. Our volunteers are well-trained and regularly show up on time.
3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
Focus on what needs immediate attention
1. Our parking lots, lobbies, and worship center are at or less than 80% full.
2. Our volunteers invite their friends to join their team.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.