Celebrate what you’re doing well
1. Our parking lots, lobbies, and worship center are at or less than 80% full.
2. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
3. We intentionally station volunteers where guests will potentially make decisions.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. We know the right volunteers are in the right places because guests frequently ask them for prayer.