Celebrate what you’re doing well
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
3. The noise level in our building feels exciting but not overpowering.
Focus on what needs immediate attention
1. We intentionally station volunteers where guests will potentially make decisions.
2. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.