Celebrate what you’re doing well
1. The noise level in our building feels exciting but not overpowering.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. We offer clear next steps to our guests to make it easier for them to connect with our church.
Focus on what needs immediate attention
1. Our parking lots, lobbies, and worship center are at or less than 80% full.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.