Celebrate what you’re doing well
1. People walk out of church feeling better than when they came in.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
Focus on what needs immediate attention
1. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.