Celebrate what you’re doing well
1. Our volunteers are well-trained and regularly show up on time.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
Focus on what needs immediate attention
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. Our volunteers invite their friends to join their team.
3. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.