Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
3. Our parking lots, lobbies, and worship center are at or less than 80% full.
Focus on what needs immediate attention
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.