Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
Focus on what needs immediate attention
1. We know the right volunteers are in the right places because guests frequently ask them for prayer.
2. We offer clear next steps to our guests to make it easier for them to connect with our church.
3. Our parking lots, lobbies, and worship center are at or less than 80% full.