Celebrate what you’re doing well
1. The noise level in our building feels exciting but not overpowering.
2. People walk out of church feeling better than when they came in.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
Focus on what needs immediate attention
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. Our parking lots, lobbies, and worship center are at or less than 80% full.