Celebrate what you’re doing well
1. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
2. We offer clear next steps to our guests to make it easier for them to connect with our church.
3. We intentionally station volunteers where guests will potentially make decisions.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. The noise level in our building feels exciting but not overpowering.
3. Volunteers are always well-informed and never tell me, “I didn’t know.”