Celebrate what you’re doing well
1. Our volunteers are well-trained and regularly show up on time.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. The noise level in our building feels exciting but not overpowering.
Focus on what needs immediate attention
1. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
2. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
3. We intentionally station volunteers where guests will potentially make decisions.