Celebrate what you’re doing well
1. We know the right volunteers are in the right places because guests frequently ask them for prayer.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
Focus on what needs immediate attention
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
3. Our parking lots, lobbies, and worship center are at or less than 80% full.