Celebrate what you’re doing well
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. Our volunteers are well-trained and regularly show up on time.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
Focus on what needs immediate attention
1. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. Our parking lots, lobbies, and worship center are at or less than 80% full.