Celebrate what you’re doing well
1. The noise level in our building feels exciting but not overpowering.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
Focus on what needs immediate attention
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. Our volunteers are well-trained and regularly show up on time.