Celebrate what you’re doing well
1. We know the right volunteers are in the right places because guests frequently ask them for prayer.
2. The noise level in our building feels exciting but not overpowering.
3. People walk out of church feeling better than when they came in.
Focus on what needs immediate attention
1. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
2. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.