Your church meets the expecation

Your church scored 56%
56%

Needs improvement

Meets expectations

Exceeds expectations

Here's how you scored on your 4 Ps:

  • Place
    73%
  • People
    45%
  • Processes
    53%
  • Program
    63%
# Name Place People Processes Program Avg (%)
1 Brooke Pearson 75 40 55 55 56
2 Gretchen Smitth 70 50 50 70 60
Church Average 73 45 53 63 59%

Detailed Report:

Celebrate what you’re doing well
  1. 1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
  2. 2. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
  3. 3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.


Focus on what needs immediate attention
  1. 1. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
  2. 2. Our volunteers are well-trained and regularly show up on time.
  3. 3. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
  • Review current areas of great alignment
    • It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
      Absolutely true
    • Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
      Absolutely true
    • The noise level in our building feels exciting but not overpowering.
      Absolutely true
  • Analyze potential areas for better alignment
    • We intentionally station volunteers where guests will potentially make decisions.
      • Brooke Pearson Unsure
      • Gretchen Smitth Absolutely true
    • Our parking lots, lobbies, and worship center are at or less than 80% full.
      • Brooke Pearson Absolutely true
      • Gretchen Smitth Unsure
  • Celebrate current areas of great alignment
    • Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
      Unsure
    • Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
      Unsure
    • Our volunteers invite their friends to join their team.
      Unsure
  • Analyze potential areas for better alignment
    • Our volunteers are well-trained and regularly show up on time.
      • Brooke Pearson Absolutely false
      • Gretchen Smitth Unsure
    • Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
      • Brooke Pearson Absolutely false
      • Gretchen Smitth Unsure
  • Celebrate current areas of great alignment
    • People interested in volunteering are clear about their next steps and follow through on joining a team.
      Unsure
    • Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
      Unsure
    • Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
      Absolutely true
  • Analyze potential areas for better alignment
    • Volunteers are always well-informed and never tell me, “I didn’t know.”
      • Brooke Pearson Absolutely false
      • Gretchen Smitth Unsure
    • Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
      • Brooke Pearson Unsure
      • Gretchen Smitth Absolutely false
  • Celebrate current areas of great alignment
    • We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
      Absolutely true
    • We understand our guests and their preferences – where they like to eat and what experiences they are used to.
      Absolutely true
    • We know the right volunteers are in the right places because guests frequently ask them for prayer.
      Unsure
  • Analyze potential areas for better alignment
    • People walk out of church feeling better than when they came in.
      • Brooke Pearson Unsure
      • Gretchen Smitth Absolutely true
    • We offer clear next steps to our guests to make it easier for them to connect with our church.
      • Brooke Pearson Absolutely false
      • Gretchen Smitth Absolutely true

Team Average Urgency Score

Participant Votes
0
0
0
0
2
  • Not urgent
  • Hardly urgent
  • Unsure
  • Slightly urgent
  • Absolutely urgent
Hurdles
  • Where to start
  • We don’t think of new people. We are a church of families from many generations and our more inward focused than outward focused when it comes to new people and how they may feel.
Enablers
  • We want to keep visitors. Not let them feel unseen.
  • So people feel comfortable and welcome to come back
assessment scores

Get your team ready for Decision Day
after all team members have taken the test.

Let's Debrief