Celebrate what you’re doing well
1. The noise level in our building feels exciting but not overpowering.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
Focus on what needs immediate attention
1. Our volunteers are well-trained and regularly show up on time.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.