Celebrate what you’re doing well
1. The noise level in our building feels exciting but not overpowering.
2. People walk out of church feeling better than when they came in.
3. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
Focus on what needs immediate attention
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. We intentionally station volunteers where guests will potentially make decisions.
3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.