Celebrate what you’re doing well
1. People walk out of church feeling better than when they came in.
2. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
3. We intentionally station volunteers where guests will potentially make decisions.
Focus on what needs immediate attention
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.