Celebrate what you’re doing well
1. People walk out of church feeling better than when they came in.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.