Celebrate what you’re doing well
1. We offer clear next steps to our guests to make it easier for them to connect with our church.
2. We know the right volunteers are in the right places because guests frequently ask them for prayer.
3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
Focus on what needs immediate attention
1. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
2. Our volunteers are well-trained and regularly show up on time.
3. Volunteers are always well-informed and never tell me, “I didn’t know.”