Clarke Reed-2821 – Guest Ready Church

Your church scored 74%

74%

Needs improvement

Meets expectations

Exceeds expectations

Here's how you scored on your 4 Ps:

Place

78%
People

74%
Processes

64%
Program

61%

#	Name	Place	People	Processes	Program	Avg (%)
1	Clarke Reed	85	75	65	70	74
2	Clarke Reed	70	85	70	70	74
3	Clarke Reed	90	70	60	65	71
4	Clarke Reed	95	90	90	70	86
5	Clarke Reed	75	65	50	40	58
6	Clarke Reed	50	60	50	50	53
	Church Average	78	74	64	61	69%

Detailed Report:

Celebrate what you’re doing well

1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
3. People walk out of church feeling better than when they came in.

Focus on what needs immediate attention

1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.

Review current areas of great alignment
- Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
  
  Absolutely true
- Our parking lots, lobbies, and worship center are at or less than 80% full.
  
  Absolutely true

Analyze potential areas for better alignment
- It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely false
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Unsure
- We intentionally station volunteers where guests will potentially make decisions.
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely false
  
  Clarke Reed Unsure
- The noise level in our building feels exciting but not overpowering.
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely false

Celebrate current areas of great alignment
- Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
  
  Absolutely true

Analyze potential areas for better alignment
- Our volunteers are well-trained and regularly show up on time.
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Unsure
- Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
  Clarke Reed Unsure
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Unsure
  
  Clarke Reed Absolutely true
- Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Unsure
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Unsure
- Our volunteers invite their friends to join their team.
  Clarke Reed Absolutely true
  
  Clarke Reed Unsure
  
  Clarke Reed Unsure
  
  Clarke Reed Absolutely true
  
  Clarke Reed Unsure
  
  Clarke Reed Unsure

Celebrate current areas of great alignment

Analyze potential areas for better alignment
- Volunteers are always well-informed and never tell me, “I didn’t know.”
  Clarke Reed Unsure
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely false
  
  Clarke Reed Unsure
- People interested in volunteering are clear about their next steps and follow through on joining a team.
  Clarke Reed Unsure
  
  Clarke Reed Absolutely false
  
  Clarke Reed Unsure
  
  Clarke Reed Absolutely true
  
  Clarke Reed Unsure
  
  Clarke Reed Unsure
- Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
  Clarke Reed Unsure
  
  Clarke Reed Unsure
  
  Clarke Reed Unsure
  
  Clarke Reed Absolutely true
  
  Clarke Reed Unsure
  
  Clarke Reed Unsure
- Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Unsure
- Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Unsure
  
  Clarke Reed Absolutely true
  
  Clarke Reed Unsure
  
  Clarke Reed Unsure

Celebrate current areas of great alignment
- People walk out of church feeling better than when they came in.
  
  Absolutely true

Analyze potential areas for better alignment
- We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely false
  
  Clarke Reed Unsure
  
  Clarke Reed Unsure
  
  Clarke Reed Absolutely false
  
  Clarke Reed Absolutely false
- We understand our guests and their preferences – where they like to eat and what experiences they are used to.
  Clarke Reed Unsure
  
  Clarke Reed Absolutely true
  
  Clarke Reed Unsure
  
  Clarke Reed Unsure
  
  Clarke Reed Absolutely false
  
  Clarke Reed Unsure
- We know the right volunteers are in the right places because guests frequently ask them for prayer.
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Unsure
  
  Clarke Reed Unsure
  
  Clarke Reed Unsure
- We offer clear next steps to our guests to make it easier for them to connect with our church.
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Absolutely true
  
  Clarke Reed Unsure

Team Average Urgency Score

Participant Votes

0

0

0

0

6

Not urgent
Hardly urgent
Unsure
Slightly urgent
Absolutely urgent

Hurdles

volunteers being excited about the mission
Commitment to improve
Not completely identifying the volunteers
Sometimes it just may be us in the way. Feeling uncertain and not wanting to cause others to be discouraged.

Enablers

to ensure we are accomplishing the mission of the church
Serving at a high quality level communicates to guest the value Heaven has for them.
To make guest feel at ease and want to come back.
In order to represent Christ in the loving Way and atmosphere He desires.
Souls are at steak. The harvest is plentiful and it is evident a shift has happened. New members are joining almost weekly.
To gather people to God’s Kingdom

assessment scores

Get your team ready for Decision Day
after all team members have taken the test.