Celebrate what you’re doing well
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. People walk out of church feeling better than when they came in.
3. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
Focus on what needs immediate attention
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.