Celebrate what you’re doing well
1. People walk out of church feeling better than when they came in.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
Focus on what needs immediate attention
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.