Dean Harvey-2798 – Guest Ready Church

Your church scored 39%

39%

Needs improvement

Meets expectations

Exceeds expectations

Here's how you scored on your 4 Ps:

Place

70%
People

65%
Processes

69%
Program

44%

#	Name	Place	People	Processes	Program	Avg (%)
1	Dean Harvey	40	30	60	25	39
2	Moses Marfo	55	80	80	40	64
3	Miriam Edwards	95	90	75	55	79
4	Danielle Marsh	90	60	60	55	66
	Church Average	70	65	69	44	62%

Detailed Report:

Celebrate what you’re doing well

1. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
2. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
3. The noise level in our building feels exciting but not overpowering.

Focus on what needs immediate attention

1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
3. Our volunteers invite their friends to join their team.

Review current areas of great alignment
- It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
  
  Absolutely true

Analyze potential areas for better alignment
- We intentionally station volunteers where guests will potentially make decisions.
  Dean Harvey Unsure
  
  Moses Marfo Unsure
  
  Miriam Edwards Absolutely true
  
  Danielle Marsh Absolutely true
- Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
  Dean Harvey Unsure
  
  Moses Marfo Unsure
  
  Miriam Edwards Absolutely true
  
  Danielle Marsh Absolutely true
- The noise level in our building feels exciting but not overpowering.
  Dean Harvey Absolutely false
  
  Moses Marfo Absolutely true
  
  Miriam Edwards Absolutely true
  
  Danielle Marsh Absolutely true
- Our parking lots, lobbies, and worship center are at or less than 80% full.
  Dean Harvey Absolutely false
  
  Moses Marfo Absolutely false
  
  Miriam Edwards Absolutely true
  
  Danielle Marsh Absolutely true

Celebrate current areas of great alignment

Analyze potential areas for better alignment
- Our volunteers are well-trained and regularly show up on time.
  Dean Harvey Absolutely false
  
  Moses Marfo Absolutely true
  
  Miriam Edwards Absolutely true
  
  Danielle Marsh Absolutely true
- Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
  Dean Harvey Unsure
  
  Moses Marfo Absolutely true
  
  Miriam Edwards Absolutely true
  
  Danielle Marsh Unsure
- Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
  Dean Harvey Absolutely false
  
  Moses Marfo Absolutely true
  
  Miriam Edwards Absolutely true
  
  Danielle Marsh Absolutely true
- Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
  Dean Harvey Unsure
  
  Moses Marfo Absolutely true
  
  Miriam Edwards Absolutely true
  
  Danielle Marsh Unsure
- Our volunteers invite their friends to join their team.
  Dean Harvey Absolutely false
  
  Moses Marfo Absolutely false
  
  Miriam Edwards Absolutely true
  
  Danielle Marsh Unsure

Celebrate current areas of great alignment
- Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
  
  Absolutely true

Analyze potential areas for better alignment
- Volunteers are always well-informed and never tell me, “I didn’t know.”
  Dean Harvey Unsure
  
  Moses Marfo Absolutely true
  
  Miriam Edwards Absolutely true
  
  Danielle Marsh Unsure
- People interested in volunteering are clear about their next steps and follow through on joining a team.
  Dean Harvey Absolutely false
  
  Moses Marfo Unsure
  
  Miriam Edwards Absolutely true
  
  Danielle Marsh Unsure
- Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
  Dean Harvey Absolutely true
  
  Moses Marfo Absolutely true
  
  Miriam Edwards Unsure
  
  Danielle Marsh Absolutely true
- Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
  Dean Harvey Absolutely true
  
  Moses Marfo Absolutely true
  
  Miriam Edwards Absolutely true
  
  Danielle Marsh Unsure

Celebrate current areas of great alignment

Analyze potential areas for better alignment
- People walk out of church feeling better than when they came in.
  Dean Harvey Unsure
  
  Moses Marfo Absolutely true
  
  Miriam Edwards Absolutely true
  
  Danielle Marsh Unsure
- We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
  Dean Harvey Absolutely false
  
  Moses Marfo Absolutely false
  
  Miriam Edwards Absolutely false
  
  Danielle Marsh Absolutely true
- We understand our guests and their preferences – where they like to eat and what experiences they are used to.
  Dean Harvey Absolutely false
  
  Moses Marfo Absolutely false
  
  Miriam Edwards Unsure
  
  Danielle Marsh Unsure
- We know the right volunteers are in the right places because guests frequently ask them for prayer.
  Dean Harvey Absolutely false
  
  Moses Marfo Unsure
  
  Miriam Edwards Absolutely true
  
  Danielle Marsh Unsure
- We offer clear next steps to our guests to make it easier for them to connect with our church.
  Dean Harvey Unsure
  
  Moses Marfo Unsure
  
  Miriam Edwards Absolutely true
  
  Danielle Marsh Unsure

Team Average Urgency Score

Participant Votes

0

0

0

0

4

Not urgent
Hardly urgent
Unsure
Slightly urgent
Absolutely urgent

Hurdles

Commitment from staff to training and follow up.
Personal pride, culture, not holding volunteers accountable to their actions

Enablers

We want first time guests to have an unforgettably pleasant first impression.
Providing exceptional service to guests and regular attendees will enhance the experience and build lasting relationships.
Soul-winning

assessment scores

Get your team ready for Decision Day
after all team members have taken the test.