Celebrate what you’re doing well
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. We offer clear next steps to our guests to make it easier for them to connect with our church.
3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
Focus on what needs immediate attention
1. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.